motocare - extended warranty + accident protection

comprehensive device protection

Delivering comprehensive damage and malfunction protection that extends past the manufacturer’s warranty, Moto Care Plans feature low service fees, low deductibles, and low monthly costs.

Customer support is experienced and responsive – and all repairs are handled by Motorola-authorized service centres.

Note: Moto Care Protection Plans are available only for select devices purchased from 2017 onward.

2-step plan activation

Download the Moto Care app and enter your activation code. It’s that simple.

Transparent repair tracking

Get damage repair status updates in real time on the app or on the web.

Paperless, cashless process

An industry first. Plus, no extra fees for repairs covered under your plan.

Free pickup and drop

With complimentary doorstep service, never visit a service centre again.

Extended Service Plan (ESP)

An ESP gives you an additional year of coverage against electrical or mechanical breakdown or defects to the extent provided by the manufacturer’s original warranty. No additional fees for repairs covered under the plan. No limit on the number of claims you can make.

Screen Damage Protection

Warranty coverage extended up to one year, with features including accidental damage protection and expedited shipping.

Accidental Damage Protection (ADP) plan

ADP gives you one year of coverage against liquid damage, physical damage, and damage due to fire, lightning, riots, and other Acts of God perils. No additional fees for repairs covered under the plan. One damage repair is allowed.

Buying a new device?

You can add motocare plans to your cart while purchasing your device or for a limited time after purchase.

comparison table


PRICE	Comes with any smartphone purchase	From Rs. 899 to 2,499¹	From Rs. 699 to 2,099¹
DETAILS	Original warranty protection against electrical or mechanical breakdown. Learn more	Adds supplementary coverage against liquid damage, physical damage, and damage due to fire, lightning, riots, other Acts of God perils. Learn more	Extends original warranty protection against electrical or mechanical breakdown. Learn more
ELIGIBILITY	—	Plan must be bought and activated within 2 days of purchasing a device.	Plan must be bought and activated within 30 days of purchasing a device.
TOTAL COVERAGE TERM	12 months	12 months from the purchase date of the Motorola device	12 or 24 months after standard warranty coverage expires
PAPERLESS CLAIMS	—
FREE DEVICE PICKUP + DROP SERVICE	—
CASHLESS REPAIRS
REPAIRS BY AUTHORIZED SERVICE CENTRE
REALTIME REPAIR TRACKING ON APP OR WEB
ELECTRICAL & MECHANICAL FAILURE COVERAGE		—
LIQUID DAMAGE COVERAGE	—		—
PHYSICAL DAMAGE COVERAGE (INCLUDING CRACKED SCREENS)	—		—
DAMAGE DUE TO ACTS OF GOD PERILS	—		—
LOSS/THEFT COVERAGE	—	—	—
DEDUCTIBLES + REPAIR FEES	No deductible, no additional fees for repairs covered under the original warranty.	No deductible, no additional fees for repairs covered under the Accidental Damage Protection plan.	No deductible, no additional fees for repairs covered under the Extended Service Plan.
CLAIM PROCESSING TIME	7-15 days from claim submission to device return	7-15 days from claim submission to device return	7-15 days from claim submission to device return
CLAIMS LIMIT	—	One damage repair.	Unlimited repairs up to the plan’s covered value.
PLAN RETURN POLICY	—	Cancel your plan for a full refund within 15 days of purchase.	Cancel your plan for a full refund within 15 days of purchase.

PRICE

Comes with any smartphone purchase

From Rs. 899 to 2,499¹

From Rs. 699 to 2,099¹

DETAILS

Original warranty protection against electrical or mechanical breakdown. Learn more

Adds supplementary coverage against liquid damage, physical damage, and damage due to fire, lightning, riots, other Acts of God perils. Learn more

Extends original warranty protection against electrical or mechanical breakdown. Learn more

ELIGIBILITY

—

Plan must be bought and activated within 2 days of purchasing a device.

Plan must be bought and activated within 30 days of purchasing a device.

TOTAL COVERAGE TERM

12 months

12 months from the purchase date of the Motorola device

12 or 24 months after standard warranty coverage expires

PAPERLESS CLAIMS

—

FREE DEVICE PICKUP + DROP SERVICE

—

CASHLESS REPAIRS

REPAIRS BY AUTHORIZED SERVICE CENTRE

REALTIME REPAIR TRACKING ON APP OR WEB

ELECTRICAL & MECHANICAL FAILURE COVERAGE

—

LIQUID DAMAGE COVERAGE

—

PHYSICAL DAMAGE COVERAGE (INCLUDING CRACKED SCREENS)

—

DAMAGE DUE TO ACTS OF GOD PERILS

—

LOSS/THEFT COVERAGE

—

DEDUCTIBLES + REPAIR FEES

No deductible, no additional fees for repairs covered under the original warranty.

No deductible, no additional fees for repairs covered under the Accidental Damage Protection plan.

No deductible, no additional fees for repairs covered under the Extended Service Plan.

CLAIM PROCESSING TIME

7-15 days from claim submission to device return

CLAIMS LIMIT

—

One damage repair.

Unlimited repairs up to the plan’s covered value.

PLAN RETURN POLICY

—

Cancel your plan for a full refund within 15 days of purchase.

Need a repair?

Requesting a repair is easy using the Moto Care app. If you have additional questions, contact us here